What is being announced?
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Viapin.com, your preferred online
calling cards store, and Uniontelecard.com, the online calling card leader,
have merged their two companies and decided to serve all their customers at one
single online store: “uniontelecard.com”; with the best products, the best
calling card features and the best service ever. From now on, all Viapin
customers are uniontelecard.com customers and thus, enjoy all the cool new features.
Who is Uniontelecard.com?
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www.UnionTelecard.com is the leader
in online phone cards; it was launched May of 2003 and is owned by Union
Telecard Alliance, LLC (“UTA”). UTA was formed in 1998 and is the distribution
arm of IDT Telecom. UTA is one of the largest distributors of prepaid phone
cards in the United States and distributes over 200 different phone cards
throughout the country. IDT Corporation, through its IDT Telecom subsidiary, is
a facilities-based, multinational carrier that provides a broad range of
telecommunications services to retail and wholesale customers worldwide. IDT
Corporation's Class B Common Stock and Common Stock trade on the New York Stock
Exchange under the ticker symbols IDT and IDT.C, respectively.
Uniontelecard.com is an online
store committed with all its customers, offering a combination of great
products, great rates and great service.
Why are Viapin and Uniontelecard merging?
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Because as the two strongest IDT
distributors in the market, we have decided to join our technical, commercial
and human strengths to offer the best online purchase experience for both
Viapin and Uniontelecard customers.
How will this merge benefit me as a customer?
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There are so many benefits for you
that we do not know were to start,
click here
to take a tour of this amazing new site and learn about why this is the best
option for you, below is a gleam of what you are receiving with this merge:
- Calling will become faster and easier.
- Recharging is quicker and easier too.
- You are now able to recharge your cards without even having to
login every time you need balance on your PINs.
- All cards are now rechargeable
- There will be security improvements
- More bonus points for loyal customers and an easier redemption
process.
- A bigger and improved Customer Service with more hours to assist
you.
Much more is to come, stay with us and witness the future of calling cards.
From now on where can I purchase or recharge my
phone cards?
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All the card purchases and
recharges must be done at www.uniontelecard.com,
to learn how to purchase or recharge please
click
here to take a quick tour.
Do I need to open a new account at
Uniontelecard.com?
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No. All your Viapin account information has been transferred to
Uniontelecard.com, so all you have to do is just log in with your
regular Viapin user name and Password on the login page at
www.uniontelecard.com and you will find your new account center. Here
all your Viapin account information including your purchased PINs has
been transferred. These old PINs are ready to be recharged, or if you
prefer you can choose and purchase new PINs.
Will there be any changes on the products offered
at Viapin?
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Yes. Amazing changes have come:
All Viapin rechargeable cards now offer great new features like
AUTORECHARGE, SPEED DIAL, VIRTUAL PIN and ONLINE BILLING HISTORY besides the
regular ones like Pinless dial and online call history.
Click here and take a quick tour to learn how to
set and use these cool new features.
Your Active PINs of the cards listed below are in your new
account center at www.uniontelecard.com ready to be recharged; they will not expire unless you don’t recharge them or
use them over a 6 month period, calculated from the last date of use of each
PIN. No new PINs of these cards are available for purchase. All the
features mentioned above are also available for your active PINs of these cards
at your new account center,
click here and take a quick tour to learn how to set and use them.
Pinbuddy
Play Africa
Knockout DC
Cabal
Gool Washington
Talk
Crazy Washington
Africa Purple
Colombianita NY
Colombianita NJ
Red Texas Dallas
Red Texas Houston
Froggy Houston
Boss Carolinas
Boss NY
Boss NJ
Boss LA
Black Ball
Xclusive NJ
Xclusive NY
Boss Washington
I already have an account at Uniontelecard.com. Now with the merge, do I have two accounts?
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NO, we search all the email addresses of the Viapin Customers on the Uniontelecard.com data base to check if those addresses were also registered there. For the ones we found with accounts in both stores we decided to add the information of their Viapin account in to their Uniontelecard.com account so they will only have one registration. The Login information (username and password) will remain exactly as it was on uniontelecard.com plus all the Viapin PINs are now there ready to be recharge.
If you had accounts at Viapin and at Uniontelecard.com with different registered email, then yes, now you have two accounts on Uniontelecard.com.
Was my Viapin PINs information like Pinless, recharge history and call history also
transferred to my
new Uniontelecard.com account?
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YES, all the information of your PINs was also transferred in to your new account on Uniontelecard.com. You can check it any time on your pin details page, just click on the PIN number you want to check from your list of PINs inside the account center.
Will there be any changes on the Customer service
and technical support?
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Yes.
Like if it wasn’t enough with all the great new benefits, the Customer Service
is now available for you 15 hours (from 9:00 am to 1:00 am ET) to help you as always with any phone card
situation or information you require.
How can I purchase and recharge?
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Just login
here with your regular Viapin user name and password and
either recharge your active PINs or purchase a new one from the cards
offered at www.Uniontelecard.com; your new preferred phone card store.
To learn how to purchase or recharge, take a quick tour by clicking here.
Are the payment methods going to change?
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No, we still accept your regular credit card payments. The only payments we are not receiving any more are the ones done through Google check out and PayPal.
What happened with the active, not expired, bonus
chips that I had at my Viapin account?
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Your active Bonus chips were
transferred as well, along with all your Viapin information and order history. You
can redeem them at your www.uniontelecard.com account. The important
news is that the redemption method has changed and is more convenient, now you
will not have to make a purchase to redeem your active bonus chips, all you
have to do is login, enter your bonus points management tool, select the PIN
you want to add balance to and just like that all your bonus points will be
added to the PIN. Each bonus point equals one dollar. To learn how to redeem
your bonus points
click here and take a
quick tour.
What happened with my Viapin referrals?
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All your Tell a Friend program
activity at Viapin was also transferred to www.Uniontelecard.com. At your new
account center you will be able to check all your Referral status and you will
receive rewards once they reach 50 dollars in purchases limit.
To check the new Refer a friend program
click here
Is there a new privacy policy?
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Yes, there
is a new privacy policy, to review it please
click here
Are there new Terms and conditions of use?
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Yes, there
are new conditions of use, to review them please
click here
Where can I get more information?
Reach us thru Live Chat, Customer
Service line 1-800-410-3280 , emails or
Click
here to check the www.uniontelecard.com FAQ