Phone Card FAQ > Online Purchases

Why was my credit card declined?

There are a few reasons why your credit card may have been declined.

A possible reason is that you may have previously given us your credit card's expiration date which has expired.

Alternatively, the zip code you provided may not have matched the zip code on record with your credit company.

If you are trying to pay using a prepaid gift card, make sure that you have registered the card according to the instructions provided to you by its issuer. If you have not registered the card with your name and address, your transaction will be declined, since we’ll have no way of confirming that the card belongs to you.

Please look over your credit card and personal information to make sure that all the information given is accurate, then please place your order again. If you are still not successful, please call customer service.